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Frequently Asked Questions

Your Account

Do I need to create an account?

Not at all! While you're free to create an account with which you can store your shipping address, contact preferences, and have one place to view and track orders, you're also free to checkout without an account.

NOTE: Eleven Warriors Dry Goods does not store or retain payment information, such as credit card numbers.

How do I make an Eleven Warriors Dry Goods account?

Creating an account is simple. You can either click the account link at the top of the page, or you can opt to create your account during the checkout process.

I lost my account password. What should I do?

Happens to the best of us. Simply head to the account page and look for the “Forgot your password?” link.

Ordering

How do I cancel an order?

If you'd like to cancel an order before it ships, simply contact us – with your order number, if possible – and we'll take care of things.

I ordered the wrong size! What do I do now?

Hey, we've done that before! Please contact us – with your order number, if possible – and we can usually correct the size of your purchase before the order ships.

Do you charge sales tax?

We're based in Ohio, so if you live in Ohio, your order will have sales tax applied to it.

I have a discount code. How do I use it?

Great! When checking out, look for the box labeled “Discount” and apply your code to that field. Boom!

How do I know my personal information is safe?

While ordering, any information you submit is 100 percent private and will not be sold to third parties. We think that's a dirty practice and hate it, too, so rest assured, your data is safe with us. On top of that, we do not store any credit card information at all. Stripe, our payment processor, takes data security seriously.

Products

Where are your products made?

Most of the items you'll find at Eleven Warriors Dry Goods are made in the United States. We make every effort to purchase from within the U.S., and will even opt for suppliers in the state of Ohio when possible. Products made in the United States are clearly labeled on the website.

How do your clothes fit?

Fit varies across products, but our clothing tends to fit a more athletic cut. If you have any questions about a product's fit, please consult the sizing chart linked on the product page. For your convenience, we have a site-wide sizing chart available, as well.

Is bulk or wholesale pricing available?

Yes. We are more than happy to discuss bulk or wholesale pricing with you. Please reach out to us and tell us more about your needs.

Shipping

When will my order ship?

All orders ship within three (3) to five (5) business days. Most of the time, your order will ship sooner, but we're not exactly Amazon (yet), so please be patient while we process your order.

How do I track my order?

Once your order ships, you'll receive an email with a tracking link. Click the link and you'll know where your order is every step of the way.

How much does shipping cost?

Shipping varies based on the weight and size of the package needed to ship your order. Some items, like stickers, ship for free.

Do you ship internationally?

At this time, shipping is limited to domestic addresses within the United States.

WHat about military addresses?

Absolutely. We love shipping to our friends in the military at valid APO or FPO addresses.

Can I pick up my order?

Unfortunately, we're not equipped to handle pickups at this time.

Who handles your shipping?

In most cases, the United States Postal Service handles shipping for Eleven Warriors Dry Goods, either in the form of First Class or Priority Mail.

My package is showing delivered, but I don't have it. What do I do?

That sounds frustrating, but we're more than happy to get to the bottom of it for you. Simply drop us a note with your order number if possible and we'll get things squared away.

Do you offer overnight or expedited shipping?

At the present, we don't offer expedited shipping, but we're looking into it.

Exchanges & Returns

Do you offer returns or exchanges?

Absolutely! We accept exchanges for product defect up to six (6) months after your original purchase and will provide refunds for returns up to 30 days after the original purchase date. Something doesn't fit? No problem – we accept exchanges for new sizes up to 30 days from the original purchase date.

How do I set up a return or exchange?

Reach out to us – with your order number, if possible – and we'll try to make the process as smooth as possible.

How is my refund issued?

All refunds are issued to the original form of payment, which in nearly all cases, will be a credit issued to the credit card you used to make your purchase.

How long will it take my refund to hit my card?

Once we've received the return item, we'll send you an email confirming the refund. From that point, it should show up on your card statement within 3-5 business days.